Case Study · Healthcare
Kaiser Permanente
Analytics Digital Foundation (A20)
Led the design of a portfolio of enterprise data-engineering and operations platforms, re-platforming and transitioning 25 analytics systems within KP Insight, Finance, and the Northwest Region.
Role
UX Designer
Timeline
2019 – 2023 (at Cognizant)
Platforms
4 Enterprise Tools
Impact
30% Ops Efficiency Boost
About the A20 Program
The A20 program brings together cross-functional data onto a re-usable, cloud-based Analytics Digital Foundation. It includes re-platforming and transitioning 25 analytics systems, creating a platform with consistent and comparable data that enables analysts to deliver critical, high quality, and timely insights to Kaiser Permanente decision makers.
DAUA Application
Data Access & Use Agreement — secure data governance for healthcare analytics
DVT Tool
Data Validation Testing — ensuring data quality and integrity across systems
ABC Tool
Audit Balance & Control — monitoring data ingestion, balancing, and flow control
CDC Config
Configuration management for DevOps and QA teams
Gaps & Challenges
Current tools only allow tracking but don't support workflow execution
Tasks needed to build analytics are not automated — lots of manual overhead
Tools do not support alerts and notifications for monitoring
Current toolset will not be supported on the A20 platform
Current processes unable to meet necessary SLAs
Analytics Lifecycle
A framework aligning people and process components to enable systematic, repeatable analytics product delivery — involving 6+ personas for end-to-end execution.
User Personas
Decision Maker
Hospital admins, physicians, nurses using data for informed decisions
Analytics Leader
Product managers defining analytics products with stakeholders
Platform Engineers
Building platform capabilities for analytics product development
DAUA Application
Data Access & Use Agreement
Healthcare has critical data that requires proper access governance. The DAUA is an agreement between Tenants and Data Producers that identifies required data and defines methods to ensure appropriate access and use — covering 8 comprehensive sections from Tenant Charter to Entity definitions.
Information Architecture
User Flows
High-Fidelity Designs
ABC Tool
Audit Balance & Control
Enables auditing of data ingestion, balancing data movement between source and target, and controlling process flow. Redesigned from multi-page to single-page application with Kaiser brand language and mobile-friendly interface.
Lo-Fi Wireframes
High-Fidelity Design
CDC Config Producer
Internal tool used by DevOps and QA teams for table configuration management. Redesigned to follow Kaiser Style Guide.
DVT Dashboard
Data Validation Testing tool for ensuring data quality and integrity across the analytics platform.
Results & Impact
25
Systems Transitioned
4
Platforms Designed
30%
Ops Efficiency Boost
50%
Stakeholder Buy-in Increase
- ✓Worked across four data-engineering and operations platforms.
- ✓Improved operational efficiency and strengthened stakeholder buy-in.
- ✓Helped transition 25 analytics systems to a unified cloud-based foundation.
Designing for Healthcare at Scale
This project demonstrates deep enterprise UX — designing complex data platforms that balance security, accessibility, and usability for healthcare professionals.